Deposits, Payments & Order Confirmation
A non-refundable "Save the Date" retainer is required to reserve your event date. Orders are not confirmed until the required payment has been received. The remaining balance is due no later than two (2) weeks prior to the event date. Orders placed within two (2) weeks of the event date require full payment at the time of booking, along with any applicable rush fees. 

Invoices must be paid within seventy-two (72) hours of issuance. Unpaid invoices will be automatically canceled and subject to a $25 re-invoice fee is reissued.

Cancellations & Refunds
Cancellations made six (6) or more weeks prior to the event date may be eligible for a refund of payments received, excluding the non-refundable retainer and any custom materials, supplies, or specialty items already purchased. Cancellations made less than six (6) weeks before the event date are non-refundable.

All payments made to Punkins Sweetz N Thangz are non-refundable once an order is completed and delivered or picked up.  Refunds will not be issued based on personal taste preferences, including flavor, texture, sweetness level, or design interpretation that aligns with the approved order details.

In rare circumstances where a concern is validated by Punkins Sweetz N Thangz, a store credit maybe issued at our discretion. Credits are non-transferable and must be used within six (6) months of the issue date.

Event Postponements & Emergencies
If an event must be postponed due to a natural disaster, government restriction, state of emergency or other circumstance beyond the client's control, payments may be transferred to a new event date, subject to availability. Refunds will not be issued for postponed events.

Pickup, Delivery & Product Care
Responsibility for the product transfers to the client once pickup or delivery has been completed.
Punkins Sweetz N Thangz is not responsible for damage resulting from improper handling, transportation, storage, weather conditions, venue conditions, or actions of third parties after pickup or delivery.
Clients are responsible for providing appropriate storage conditions for all products.
Please note that outdoor events and warm temperatures may affect the appearance and stability of cakes, desserts, and other sweet treats.

Allergens & Food Safety
Our products may contain or come into contact with common allergens, including but not limited to milk, eggs, wheat, soy, peanuts, and tree nuts. Clients are responsible for informing guests of any potential allergen exposure. Punkins Sweetz N Thangz cannot guarantee an allergen-free environment.

Photography & Marketing
We reserve the right to photograph and showcase our products for portfolio, marketing, website, and social media purposes. Product photographs may be taken before pickup or delivery and may be used without additional notice to the client.